Experience at a glance
12+ years
Technical and commercial experience
$20M+
Enterprise technology sales
Founder of Fate
Consumer AI operator
How I help
Expert network calls
Focused conversations for research teams seeking practical market and operator insight.
Investor diligence
Context on market direction, competitive positioning, adoption barriers and enterprise purchasing.
Enterprise advisory
Perspective on AI adoption, vendor evaluation, go to market and customer experience transformation.
Expert AI data. Strategic vision.
Agentic AI adoption
Adoption barriers, deployment readiness and the shift from automation to autonomous agents.
CCaaS and customer experience
Contact centre platforms, enterprise buying behaviour and the convergence of cloud and AI.
Enterprise AI ROI
Evaluating operational fit, commercial value and practical drivers of return on investment.
Consumer AI
Product adoption, monetisation and lessons from building Fate.
An operator perspective
Rakesh Naidu is the founder of Fate and an advisor on agentic AI, CCaaS and customer experience. His background spans enterprise technology delivery and commercial leadership, giving him a practical view of how technology is built, bought and adopted. Today he helps expert networks, investors and enterprise leaders assess adoption, ROI and market direction.
Frequently asked questions
Who does Rakesh advise?
Investors, expert networks, consulting teams and enterprise leaders researching AI, CCaaS and customer experience.
What topics can an expert call cover?
Agentic AI adoption, enterprise AI ROI, contact centre platforms, procurement, go to market and consumer AI.
How do I book an expert call?
Use Book an expert call to open Calendly, or email Rakesh with your research brief.
Can I discuss an investor diligence brief?
Yes. Email the topic, market and key questions so the scope can be discussed before a call.