Enterprise AI, Agentic AI, Consumer AI & CCaaS Expert
Rakesh is the Founder & CEO of Fate, while also helping start ups, expert networks, investors, consulting firms and enterprise leaders understand where AI is actually being adopted, where ROI is real, and how CX and EX are being transformed.
12+ years experience, $20M+ sold across CCaaS, Agentic AI, CX & EX solutions | Leading European operations for a billionaire's B2B Agentic AI startup | Founder of Fate, an Agentic AI-powered dating app with 10,000+ installs that is currently fundraising at a £4m valuation
Market Leadership
$20M+ in Sales/ 12+ years Experience
Enterprise technology sales across CCaaS, Agentic AI, and CX solutions.
European Operations
Leading European operations for a billionaire's B2B Agentic AI startup.
Founder of Fate
Founder of Fate, an Agentic AI-powered dating app fundraising at a £4m valuation.
Market Recognition
Rakesh trended #1 in The Guardian Tech section and was named as 1 of 16 leaders transforming online dating
Why Expert Networks Book Rakesh
Rakesh is not a commentator. He operates inside the markets investors are actively researching.
He began his career supporting, designing, building, training and deploying enterprise technology at scale, before moving into commercial leadership and spending the last five years selling the same categories of technology he once implemented to the world's largest companies. That gives him a rare full lifecycle perspective across technical delivery, enterprise buying behaviour, vendor GTM, adoption barriers, ROI and market direction.
Today, Rakesh advises on CCaaS, CX, EX and enterprise AI transformation, while leading European operations for a billionaire's B2B Agentic AI startup.
He also owns Fate, an Agentic AI powered consumer dating app with 10,000+ installs, currently fundraising at a £4m valuation. This combination gives him direct operator insight across both enterprise AI adoption and consumer AI monetisation.
Areas of Expertise
Agentic AI Adoption
Leading the transition from rule-based automation to autonomous agents that operate at scale and solve complex enterprise problems.
Enterprise AI ROI
Translating technical potential into measurable financial value, focusing on the real-world barriers to adoption and monetisation.
CCaaS & CX
Strategic advisory on contact centre transformation, digital employees, and the integration of AI into customer experience ecosystems.
Consumer AI
Deep market insight into the AI revolution in dating, focusing on retention, monetisation, and the shift towards hyper-personalisation.
Market Landscape
Expert analysis of the global CCaaS landscape, including NICE, Genesys, Five9, and the convergence of cloud and AI platforms.
Procurement
Strategic guidance for enterprise leaders navigating complex procurement cycles and vendor GTM strategies for AI transformation.